EAST MOUNT support
Keep moving. We’ll help with the details.
Start with the product family below. For model-specific setup and safety information, always use the guide supplied with your equipment.
Fit & compatibility
Measure first. Train with confidence.
How do I know whether a doorway product will fit?
Identify the exact model, then compare your doorway width, trim, wall clearance, and mounting surface with the dimensions and requirements in that model’s current product guide. Do not rely on a different model’s measurements.
Can I use a doorway trainer on any door frame?
No. Doorway construction and trim strength vary. Use only on a structure that meets the supplied installation requirements, and follow every mounting and inspection step before training.
Where can I find my product model?
Check the product label, packaging, manual, or order details. Keep the model and order number available when requesting support.
Setup & product care
Good training starts with a good check.
What should I check before each session?
Confirm that adjustment points are secure, hardware is seated, grips and contact surfaces are clean, and the product shows no looseness, deformation, or unusual wear. Stop using equipment if anything feels unstable.
How should I clean EAST MOUNT equipment?
Wipe contact surfaces with a soft, lightly damp cloth and dry them fully. Avoid abrasive cleaners and do not allow liquid into hydraulic, spring, bearing, or adjustment mechanisms.
How do I choose resistance on an arm trainer?
Begin at a level you can control through the full movement without jerking or losing alignment. Increase resistance gradually only after your form remains consistent.
Orders & service
Bring the right details. Get the right help.
For order, replacement-part, or service questions, use the support channel shown on your marketplace order, packaging, or product guide. Include:
- Product model and color
- Order number and purchase channel
- A clear description of the issue
- Photos or video when relevant